Send vector where possible
AI, EPS, PDF or SVG with outlined text reproduces cleanly at any size.
How it works
Brief, proof, produce, deliver.
The same clear process whether you buy a single customised line online or develop a full range with the studio.
The process
Four steps, no surprises
Every order — online or bespoke — moves through the same four stages.
- 01
Choose or brief
Start from a Studio Edition or send a project brief with quantities, deadline and artwork. Everything is produced to order, so we quote around what you actually need.
- Studio Editions as starting points
- Adaptive brief for custom work
- Sample requests available
- 02
Artwork & proof
We check your files against the artwork guide, fix what we can, flag what we can't, and issue a digital proof showing placement, size and colour.
- Free artwork check
- Digital proof before production
- Pre-production sample on request
- 03
Production
Approved proofs move straight to the bench. Decoration method and finish are locked to the proof, with QA checks through the run.
- Decoration matched to material
- In-line quality checks
- Status visible in your account
- 04
Deliver & reorder
Packed, labelled and tracked to one address or many. Approved artwork stays in your Brand Vault so a repeat order takes a click.
- UK fulfilment & kitting
- Tracked delivery
- One-click reorders
Artwork guide
What to send us
Get these four right and the proof usually comes back the same day.
Raster needs resolution
PNG or TIFF at 300dpi at final print size, with a transparent background.
Specify your colours
Pantone references where colour match matters; CMYK build otherwise.
Tell us the deadline
In-hand date, not despatch date — we work the schedule backwards from it.
Lead times
Indicative turnaround by method
Indicative working days from proof approval. Lead times vary with artwork, decoration, sourcing and volume, and are confirmed as part of your quotation.
| Method | Proof | Production |
|---|---|---|
| CO2 laser cutting | 1–2 days | 5–8 working days |
| Laser engraving | 1 day | 5–9 working days |
| UV printing & UV laser marking | 1–2 days | 6–10 working days |
| CNC machining | 2–3 days | 8–14 working days |
| Custom packaging | 3–5 days | 12–20 working days |
FAQ
Common questions
Is there a minimum order?
No. We will make a single piece. We love one-off specialist work — awards, prototypes, gifts and commissions — alongside repeat production runs. Per-unit pricing simply improves as quantity rises, and any tooling or setup cost is stated in the quote before you commit.
Do you charge for a proof?
No. Digital proofs and the artwork check are free. Physical pre-production samples are charged and credited against a confirmed production order.
What happens if the proof isn't right?
Nothing goes to production until you approve it. Revisions to a proof are free — we only start once you have signed it off in your account.
Can you hold stock and ship on demand?
Yes. We store finished goods and pick, pack and despatch against orders or a scheduled release.
Ready to start step one?
Send the brief and we'll come back with materials, lead times and a proper price — for one piece or ten thousand.